Since 2009 several calls that I received could not be traced back. In most cases the caller cannot be called back and these numbers also get deactivated after a while.
One thing that makes no sense is that these callers always use dubious means to get information. The callers either claim to be from courier service, TRAI, Anti-terrorist unit, advocates or legal department of a bank. In many cases they give fake identification or policy numbers that either relate to details of the defaulter and in many cases the calls are absurd. For eg. someone claiming to be from courier service initiates a call from Mumbai wanting to send a courier to Ghatkopar but not knowing the sender details! Why would a courier service take so much trouble to make a long distance call desperately trying to deliver the consignment!
I agree with the Bank representatives when they claim that these callers are not their employees but the fact is that these calls eventually lead to a call from these banks; so these collection agents are indeed linked to the banks and RBI needs to thoroughly investigate the nexus between Banks and dubious collection agents.
Personally based on my experience in 2014 in dealing with the HDFC Bank staff members like Ganesh Sakpal, Milind Palkar and Sunil Sharma after the call in May 2014 from Kanjurmarg branch, I feel that these debt department managers are both arrogant and indifferent towards the harassment that innocent people undergo because of their lack of due diligence in pursuing the defaulters.
One thing that makes no sense is that these callers always use dubious means to get information. The callers either claim to be from courier service, TRAI, Anti-terrorist unit, advocates or legal department of a bank. In many cases they give fake identification or policy numbers that either relate to details of the defaulter and in many cases the calls are absurd. For eg. someone claiming to be from courier service initiates a call from Mumbai wanting to send a courier to Ghatkopar but not knowing the sender details! Why would a courier service take so much trouble to make a long distance call desperately trying to deliver the consignment!
I agree with the Bank representatives when they claim that these callers are not their employees but the fact is that these calls eventually lead to a call from these banks; so these collection agents are indeed linked to the banks and RBI needs to thoroughly investigate the nexus between Banks and dubious collection agents.
Personally based on my experience in 2014 in dealing with the HDFC Bank staff members like Ganesh Sakpal, Milind Palkar and Sunil Sharma after the call in May 2014 from Kanjurmarg branch, I feel that these debt department managers are both arrogant and indifferent towards the harassment that innocent people undergo because of their lack of due diligence in pursuing the defaulters.
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